04
May
2017
|
06:57 PM
America/Los_Angeles

Steve Murphy Professional Development Opportunities

The Office of Human Resources is pleased to invite you to attend a new training series hosted by Steve Murphy! Click HERE to view a sample clip of a previous training he conducted at San Diego State University. He will be on campus presenting a variety of insightful material that corresponds with your professional development in the following trainings:

Effective Communication Skills:

Do you want to connect better with people? This workshop will provide you with in-depth tools that you can use to design and improve your communication style. These tools will lead to a more harmonious and productive work environment and increase your opportunities for more successful business encounters.

  • May 9, 2017, 10:30 a.m. – 12:30 p.m.
  • USU 2300 Ballroom C
  • Course ID: ilt_CSUSM_COMM_SKILL

Customer Service:

Exceptional service is achievable for every organization. Learn the six elements associated with exceeding the service expectations of both internal and external customers.

  • May 11, 2017, 8:30 – 10:00 a.m.
  • USU 2310 Meeting Room A & B
  • Course ID: ilt_CSUSM_SERVICE

Conflict Resolution:

Understanding the reasons behind workplace conflicts can help tackle problems before—or after—a conflict turns into a face-off. Become familiar with the signs of conflict and its impact on individuals, groups, and the organization. You will also learn tips for preparing and conducting effective discussions about resolving conflict.

  • May 23, 2017, 12:00 – 1:00 p.m.
  • Kellogg Library Room 3010
  • Course ID: ilt_CSUSM_RESOLUTION

For a list of MPP-only trainings hosted by Steve Murphy, please contact Rebecca Keenan directly at rkeenan@csusm.edu.

How to Register:

To register, please visit the Employee Training Center (ETC) at www.csusm.edu/etc:

  • Click on “Skillport Login” button and log on using your campus ID and password
  • Enter Course ID in the search box located on the top-right hand corner
  • Click on “Details”
  • Click on “Enroll”
  • A separate confirmation email from Skillport will be sent to your campus email
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