Securing Campus Data with Multi-factor Authentication

Recently, our campus experienced a malware incident. After an investigation, it was determined that an unknown actor had infiltrated our campus network.

Following the incident, IITS took immediate steps to increase cybersecurity, including installing a new detection tool and engaging with a cybersecurity firm to conduct ongoing monitoring. In addition, on Oct. 6 we sent an email asking all students and employees to change their passwords. At this time, we believe that only directory information – such as names, titles and email addresses - was exposed.

As part of our ongoing efforts to protect campus infrastructure and data, Duo, a multi-factor authentication (MFA) app, will be activated to add a layer of protection to all student and employee accounts. Duo provides an additional layer of security that makes it difficult for unauthorized users to access services, applications and data.

In the next week, you will be receiving information from IITS about how to enroll in the system. Some members of our campus already have enrolled in Duo. If you already have enrolled, no other action steps will be required.

Finally, CougarApps is not accessible due to technical difficulties. Faculty requiring CougarApps access should email ca-faculty@csusm.edu. Managers with staff who require CougarApps should email ca-staff@csusm.edu. Students requiring access will be contacted directly.

Thank you for your timely attention to this matter. We apologize for the inconvenience this may cause but appreciate your partnership in securing our campus data.